Q: How will I know that my order has been successful?
A: You will receive a confirmation email straight after placing your order. If you do not receive an email within 1 working day of placing your order, send us an email at firstname.lastname@example.org and we'll get on it straight away & track your order.
Q: Can I cancel or change my order?
A: After you place your order, your products will immediately be put into our production queue – this means that cancellations or corrections are often not possible. However, in the event you discover an error, contact us immediately, and we’ll do what we can to help.
Q: What payment methods do you accept?
A: You can pay by PayPal. Paypal provides a broad mix of credit & debit cards as well as paying via a Paypal account.
Q: I am getting error messages when I input my payment information. What am I doing wrong?
A: Unless you get a confirmation that your order went through, your credit card will not be charged. Please make sure that both the name and billing address match what is on file for the credit card you are using, as a mismatch will cause an error.
Q: How long will my order take to arrive?
A: Orders placed after 3pm are counted as orders for the following day. We deliver within 3-5 working days.*COVID-19 Products - due to high demand these products will be delivered within 5-7 working days from the date of the order (if we can deliver earlier, we will)*
Q: How will my order be shipped?
A: Your order will be shipped via post or courier service. We carefully pack all items to ensure they arrive at your desk in great condition and just as expected!
Q: To which countries can I ship?
A: We currently only ship within the UK
Q: Can I ship to a different address from my billing address?
A: Yes, you can ship to another address. Just select or fill out additional shipping address on the checkout page or in My Account.
4. Returns and Replacements
Q: Can I return an order which I have received?
A: We use high standards of care in handling your order. If you are not satisfied with any aspect of your order, please contact us directly so that we have the opportunity to fix any issues..
Q: Where do I go if I need more help?
A: If you have any questions or issues, send an email to email@example.com or phone our Customer Service Centre 0800 80 50 20 for immediate assistance.